The food retail industry has only begun to tap into the potential of artificial intelligence (AI) and its transformative impact. While technology investments have yielded positive results, with 88% of food retailers leveraging technology for personalised experiences, AI adoption remains low at just 31%. Focusing on process automation and customer engagement, AI and machine learning (ML) can optimise operations and enhance security measures. Through AI-supported computer vision, theft and fraud can be mitigated, while conversational AI and voice assistants improve customer experiences. AI also offers opportunities for backend operations like forecasting and predictive modelling. Food retail leaders must recognise the measurable benefits of AI and its role in driving strategy to stay ahead in the industry’s evolving landscape.

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