March 17, 2021 | GroceryGeniuses Blog

Global News and Digital
Insights for the Food and Grocery Industry

Robots will schedule customers’ COVID-19 vaccine appointments at Walgreens

GroceryGeniuses March 17, 2021

Walgreens, a grocery giant, pilots an intelligent conversational voice robot from Nuance Communications to help customers schedule their COVID-19 vaccine. The bot will also provide relevant information that is accessible 24/7 to customers. The robot is programmed to store and speak information both in English as well as Spanish. An SMS is sent by Nuance Communications to confirm the customer’s vaccine appointment after the robot schedules it.

Woolworths Supermarkets will implement cashierless checkout in Western Australia

GroceryGeniuses March 17, 2021

Woolworths Scan&GO technology in Western Australia will let customers scan the grocery items on their smartphones and payment will be made through the Woolies app. The supermarket also offers Direct to Boot service to deliver online grocery orders directly to shoppers’ vehicle boots and they won’t have to leave their car. Woolies invested $25.5 million to implement the latest checkout technology to limit human contact.

Rumour has it Instacart might become a grocer

GroceryGeniuses March 17, 2021

Numerous grocery giants launched their own delivery services to lower costs, protect data, and maintain direct customer relationships. Instacart is now sending proposals to automated fulfilment platforms like Alert Innovation and Fabric to build fulfilment facilities with 50 robots initially. Retailers are pulling back and market forces are pushing Instacart to be an independent grocer. However, this idea is vague due to the intricate supply chain and competition with grocery partners.

Robots will schedule customers’ COVID-19 vaccine appointments at Walgreens

GroceryGeniuses March 17, 2021

Walgreens, a grocery giant, pilots an intelligent conversational voice robot from Nuance Communications to help customers schedule their COVID-19 vaccine. The bot will also provide relevant information that is accessible 24/7 to customers. The robot is programmed to store and speak information both in English as well as Spanish. An SMS is sent by Nuance Communications to confirm the customer’s vaccine appointment after the robot schedules it.

Woolworths Supermarkets will implement cashierless checkout in Western Australia

GroceryGeniuses March 17, 2021

Woolworths Scan&GO technology in Western Australia will let customers scan the grocery items on their smartphones and payment will be made through the Woolies app. The supermarket also offers Direct to Boot service to deliver online grocery orders directly to shoppers’ vehicle boots and they won’t have to leave their car. Woolies invested $25.5 million to implement the latest checkout technology to limit human contact.

Rumour has it Instacart might become a grocer

GroceryGeniuses March 17, 2021

Numerous grocery giants launched their own delivery services to lower costs, protect data, and maintain direct customer relationships. Instacart is now sending proposals to automated fulfilment platforms like Alert Innovation and Fabric to build fulfilment facilities with 50 robots initially. Retailers are pulling back and market forces are pushing Instacart to be an independent grocer. However, this idea is vague due to the intricate supply chain and competition with grocery partners.

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Curated News and Digital
Insights for the Food and Grocery Industry

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