According to PYMNTS statistics, three years ago, almost every consumer who purchased at least one typical home product each week did so in a grocery store. Groceries are no longer exclusively purchased at a grocery shop in 2023. According to PYMNTS statistics, over two-thirds (62%) of customers are shifting more of their shopping online due to convenience. Department store executives mainly disregarded this trend while shoppers were introduced to new locations to explore through smartphones and apps, and new purchasing options were provided by digital wallets and payments. The consumer’s department shops were replaced by mobile devices and web browsers. The drop started in the early 2000s as the web expanded, and it increased in the 2010s as smartphones and applications proliferated. Department shops have never bounced back and most certainly won’t. The future of the grocery store does not need to have a similar outcome. In 2023, grocery businesses need to pay more attention to customer data and their purchasing habits.

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