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Panera rolls out OpenCity’s AI-based voice technology in drive-Thru lanes

Panera Bread teamed up with OpenCity, a tech firm offering AI-powered solutions to restaurants, to use its product, Tori, last year. The partner firms have now rolled out a pilot programme to test AI-powered ordering tech that includes voice technology as well. Raj Anbalagan, Panera’s senior VP of digital and technology innovation, shared that through this digitisation programme, Panera would improve 5% to 10% in speed and increase order accuracy. The voice assistant tech would allow associates to focus more on preparing food in less time due to easing off their burden of taking orders.

Full story: RestaurantDive 

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