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Grocery industry ChatGPT survey reveals: Grocers will embrace chatbot tech in 2023

According to a new survey conducted by Grocery Doppio, Incisiv, and Wynshop, grocers are ready and willing to experiment with ChatGPT, the chatbot AI technology that is rapidly gaining traction across many industries and companies. According to the survey, 67% of grocers have discussed ChatGPT at senior level meetings, 82% believe AI is necessary to remain competitive in the future, and 59% plan to test an AI solution in 2023. AI, according to grocers, will have the largest influence on inventory forecasting, supply chain management, and pricing/promotions, while ChatGPT/large language models will have an impact on customer service, product discovery, and store employee tools.

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